DURING CLOSURE, UP TO AND INCLUDING 31ST JULY
COVID-19 - UPDATED TERMS & CONDITIONS
To contact us about your upcoming booking, please can we ask that you email us in the first instance. As you can expect, we are continuing to experience an extremely high volume of enquiries after announcing our reopening plans and kindly ask for your patience at this time. Thank you in advance for your understanding.
Email email@example.com for all general enquiries.
Advanced Purchase Rates
Book with Confidence - When travel plans are uncertain, we all want to be as flexible as we can – and that’s true for us, as well as our guests. Our competitive advanced purchase rates, with improved flexibility (see terms below), give you more choice if your plans suddenly change. By booking directly with us you can manage your booking from start to finish. All online, all the time. So, from a last-minute staycation to reuniting with family and friends, and everything in between, we’re here for you.
Terms and Conditions - Full amount of stay to be paid at time of booking. However, bookings can be cancelled or amended up to fourteen days prior to arrival, free of charge. If a booking is cancelled within fourteen days of arrival date, you will be charged for the full stay.
Leisure Club Members
At the moment, our leisure club facilities remain closed. If you are a leisure club member, please do not visit us. Please rest assured you do not need to do anything with regards to your membership as we automatically adjusted your monthly Direct Debit payments from 1st April 2020. You have not incurred any cost whilst the leisure club has been closed. If you contacted us to freeze your membership, do not worry, we actioned your request and will be back in touch when we open again. For members who pay annually, these costs will be credited on a pro rata basis, once a reopening date has been fully confirmed.
Third-Party Bedroom Reservations
If you have booked a bedroom reservation, or a gift voucher experience via a third party website such as Booking.com, Expedia or Virgin Experience, then please contact them directly in the first instance.
Food & Beverage Outlets
We plan to reopen some food and beverage outlets (see Planned Services table above) from 1st August, in accordance with social distancing guidelines and Government advice. Please note we will be accepting reservations for residential guests only at this stage. If you have a restaurant reservation on or before 31st July, please do not come to the hotel.
Our afternoon tea offerings will not be available from 1st August, but will be re-introduced later in the year.
Private Events and Weddings
If you have an upcoming event on or before 31st July, please rest assured we will be in touch to discuss rescheduling or cancelling your booking. You can also email us on firstname.lastname@example.org should you wish to speak to someone directly.
If you have made a reservation using a Dalmahoy Gift Voucher, purchased on our own Dalmahoy platform, or are in receipt of one that is due to expire, we will happily extend your voucher until 30th December 2020.
For the latest UK Government advice, visit: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
Contacts During Hotel Closure
If you have an urgent query whilst the resort is closed, please email one of the following:
-Personnel Questions: Karina.Glennie@dalmahoyhotelandcountryclub.co.uk
-Reservations and General Hotel Questions: email@example.com
-Conference & Events Questions: firstname.lastname@example.org
-Golf & Leisure Questions: email@example.com
Please note that all email inboxes are being monitored and we will aim to come back to your query within 3 working days. We thank you for your understanding and patience at this time.