During Your Stay


  • If you have any coronavirus symptoms before your visit – fever, continuous cough, or loss of taste or smell – please stay at home. We will happily reschedule your stay or refund your deposit


  • The incubation period for coronavirus is 2 –14 days, so it’s possible you could develop symptoms after you arrive at Dalmahoy
  • It’s vital you let our reception team or duty manager know you feel unwell as soon as possible
  • If you’re able to leave, we will ask you to return home immediately avoiding close proximity to other guests and staff
  • If this isn’t possible (for instance, if you are too unwell to drive) we will ask you to self-isolate in your room
  • We will contact NHS Scotland for the most current recommended next actions, including assisting them with their Test and Trace programme


  • We are awaiting Government guidance on the optional use of face masks
  • Hand sanitiser is available throughout the resort
  • Always sanitise before entering one of our bars or restaurants and when entering and departing the hotel


  • Our guests will enter the hotel through doors that are either propped open or manually operated by an employee, to minimise the volume of physical contact made with the door


  • Guests requesting porter service will be assisted, with physical distancing in place
  • The porter trolley will be sanitised after each use
  • Service is restricted to delivery to the bedroom door


  • Please follow the signage in our lobby to ensure physical distancing
  • All key cards and pens will be sanitised before and after each us


  • At check-in guests will be offered a “No room entry” option, which will ensure all our team’s interactions with the guest happen outside the bedroom door, including luggage delivery, room service, and delivery of fresh linen and towels


  • Contactless payment will be encouraged throughout the guest experience, where possible
  • "Drop & Go" check-out will be offered
  • Card machines (POS terminals) will be sanitised after each use and our team will not touch guests’ cards


  • Our lifts will be limited to use by one room or party at a time, and will be sanitised every 2 hours


  • Maintain safe distancing limits set by the Government (currently 2 metres) from members of our team and other hotel guests outside your own group at all times
  • Public areas, including restaurants and bars, have been specially set up to enable physical distancing
  • All our spaces will operate with a maximum occupancy limit. Reservations are mandatory in all of our restaurants


  • In some locations, we’ll be operating a queuing system or one-way routes to facilitate physical distancing
  • Keep your eyes peeled for the signs and directions that will guide you around and just ask one of our team if you need any help


  • Our team will be working tirelessly to ensure our guests can continue to focus on having an enjoyable experience with us, whilst ensuring safety as a priority
  • If a guest or a member of your party behaves in a way that causes or is likely to cause upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel
  • No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment

If you have any questions or concerns during your time with us, please just ask a member of the team, or Dial 0 (zero) from your room to connect to our Front Desk team. You can contact before your stay too.

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Enquire or call on 0131 333 1845

Enquire or call on 0131 333 1845