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During Your Stay

STAY ALERT

  • If you have any coronavirus symptoms before your visit – fever, continuous cough, or loss of taste or smell – please stay at home. We will happily reschedule your stay or refund your deposit

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DEVELOPING SYMPTOMS AT DALMAHOY

  • It’s possible you could develop symptoms after you arrive at Dalmahoy
  • It’s vital you let our reception team or duty manager know you feel unwell as soon as possible
  • If you’re able to leave, we will ask you to return home immediately avoiding close proximity to other guests and staff
  • If this isn’t possible (for instance, if you are too unwell to drive) we will ask you to self-isolate in your room
  • We will contact NHS Scotland for the most current recommended next actions, including assisting them with their Test and Trace programme

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ESSENTIALS

  • It is mandatory for face coverings to be worn by all guests when entering, exiting or moving around the hotel, or when not eating or drinking whilst sat at a table
  • Hand sanitiser is available throughout the resort
  • Always sanitise before entering one of our bars or restaurants and when entering and departing the hotel

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CONCIERGE

  • Guests requesting porter service will be assisted, with physical distancing in place
  • The porter trolley will be sanitised after each use
  • Service is restricted to delivery to the bedroom door

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CHECK-IN

  • Please follow the signage in our lobby to ensure physical distancing
  • All key cards and pens will be sanitised before and after each us

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NO ROOM ENTRY FOR OUR TEAM

  • At check-in guests will be offered a “No room entry” option, which will ensure all our team’s interactions with the guest happen outside the bedroom door, including luggage delivery, room service, and delivery of fresh linen and towels

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TRANSACTIONS

  • Contactless payment will be encouraged throughout the guest experience, where possible
  • "Drop & Go" check-out will be offered
  • Card machines (POS terminals) are sanitised after each use and our team will not touch guests’ cards

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LIFTS

  • Our lifts are limited to use by one room or party at a time, and will be sanitised every 2 hours

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SAFE DISTANCING

  • Maintain safe distancing limits set by the Government from members of our team and other hotel guests outside your own group at all times
  • Public areas, including restaurants and bars, have been specially set up to enable physical distancing
  • All our spaces will operate with a maximum occupancy limit. Reservations are mandatory in our restaurants

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FOLLOW THE SIGNS

  • In some locations, we’ll be operating a queuing system or one-way routes to facilitate safe movement around the resort
  • Keep your eyes peeled for the signs and directions that will guide you around and just ask one of our team if you need any help

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DINING & SOCIALISING

  • Our bars and restaurants will be open to members, residents and non-residents.
  • The wearing of face-coverings (unless exempt) when not seated by all customers is mandatory in all hospitality venues.
  • You will be asked by Dalmahoy to provide your contact details (for each person) for Test and Protect purposes. This information is retained for 21 days with a view to sharing with Test and Protect Teams, if required.
  • Physical distancing and good hand hygiene remain the most effective measures in reducing the transmission of COVID-19.


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DINING
Breakfast, lunch and dinner in our Pentland Restaurant.
We recommend pre-booking for all dining outlets in the hotel.

Pentland Restaurant
Breakfast, 7am - 11am
Lunch, 11am - 2pm
Afternoon Tea, 2pm - 4pm
Dinner - 5pm - close, last orders, 9.30pm

The Brasserie
Customer update: Our Brasserie is currently closed until mid-September as we work on our new menus.

James Braid Bar
Open 7am – 5pm.


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SOCIALISING
Our bars and restaurants have been set-up to ensure 1-metre plus social distancing and adherence to the updated Scottish Government guidelines. We ask that:

  • All guests refrain from moving any furniture in the bars & restaurants
  • As per the updated indoor gathering guidelines, all guests socialise in tables of up to a maximum of 10 people from 4 households per table
  • All guests follow these updated guidelines at all times in the bar, restaurant and across the full resort

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ROOM SERVICE

  • Room service will be available from 11am to 11pm
  • Both food and alcoholic beverages will be available via room service

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FOLLOWING RECOMMENDED GUIDELINES

  • Our team will be working tirelessly to ensure our guests can continue to focus on having an enjoyable experience with us, whilst ensuring safety as a priority
  • If a guest or a member of your party behaves in a way that causes or is likely to cause upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel
  • No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment

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If you have any questions or concerns during your time with us, please just ask a member of the team, or Dial 0 (zero) from your room to connect to our Front Desk team. You can contact reservations@dalmahoyhotelandcountryclub.co.uk before your stay too.

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Book Online, Enquire by email or call on 0131 333 1845 to book a tee time

Book a table online or call on 0131 333 1845

Enquire or call on 0131 333 1845

Enquire or call on 0131 333 1845