Dear valued guests and friends of Dalmahoy,
We hope you are safe and well.
The Scottish Government’s First Minister, Nicola Sturgeon, announced on Tuesday, 19 January that all of the Scottish mainland will remain in lockdown until, at least, the middle of February.
Following this announcement, we can confirm our hotel will remain closed, with a planned reopening date of Monday, 1 March. This temporary closure relates to our hotel bedrooms, bars, restaurants, leisure club, beauty salon, golf shop and golf driving range. Our golf courses and starter’s lodge will remain open.
The welfare of our members, guests and our teams remains our priority and we’d like to thank our committed team at Dalmahoy for their dedication in providing outstanding service and the highest standards of hygiene since reopening the resort back in the summer.
As Covid-19 continues to affect our lives, our thoughts go out to everyone who has been impacted – particularly our incredible frontline NHS staff and key worker groups across Edinburgh and the whole country.
We’d like to thank you, our loyal customers, for your patience and understanding, as we enter another challenging few weeks ahead. We look forward to welcoming you back to Dalmahoy when we are in a position to reopen.
Most importantly, we hope you and your families stay safe and well during these challenging times. In the meantime, we will remain hopeful for a more positive year ahead for everyone.
Dalmahoy Hotel & Country Club
TEMPORARY TERMS & CONDITIONS IN RESPONSE TO TEMPORARY HOTEL CLOSURE
Please be assured of our flexibility with your booking. We would kindly refer you to the information below as to how best to direct your query. To contact us about your booking, please can we ask that you do so via email at firstname.lastname@example.org in the first instance. We will be contacting all guests prior to their arrival to discuss options available. As you can expect, we are experiencing an extremely high volume of enquiries and kindly ask for your patience at this time.
Email email@example.com for all general enquiries.
Leisure Club Members
If you are a leisure club member, please do not visit us in person before Monday, 1 March. Please rest assured you don't need to do anything with regards to your membership as we will automatically adjust your monthly direct debit payments so that you don't incur any cost whilst the club is closed. If you have recently contacted us to freeze your membership, don't worry - we will action your request and be back in touch when we open again. For members who pay annually, these costs will be credited on a pro rata basis once the planned reopening date above has been confirmed.
Third-Party Bedroom Reservations
If you have booked a bedroom reservation or a gift voucher experience via a third-party website such as Booking.com, Expedia or Virgin Experiences, then please contact them directly in the first instance.
Our bars and restaurants will remain closed until at least Monday, 1 March. If you have a restaurant reservation before 1 March, then please do not come to the hotel. You will be contacted and either rebooked or provided with a full refund (if required), however please bear with us whilst we make contact with you.
If you have made a reservation using a Dalmahoy gift voucher purchased on our own Dalmahoy platform or are in receipt of one that is due to expire, we will happily extend your voucher until 30 June 2021.
For the latest UK Government advice, visit:
Hotel Contacts During Closure
If you have an urgent query whilst the hotel is closed, please email one of the following:
• Personnel questions: firstname.lastname@example.org
• Reservations and general hotel questions: email@example.com
• Conference & events questions: firstname.lastname@example.org
• Golf & leisure questions: email@example.com
• Finance: firstname.lastname@example.org
Please note that only the above list of email inboxes are being monitored and we will aim to come back to your query within 3 working days. We thank you for your understanding and patience at this time.
300 years of history, just 7 miles from Edinburgh’s city centre.
Impressively situated in 1,000 acres of parkland lies the four-star Dalmahoy Hotel & Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges, it’s a celebration of Scottish heritage.
With 215 rooms and suites, contemporary meeting and events spaces and a range of restaurants and bars, our historic resort also features two 18-hole golf courses, luxurious leisure facilities and a state-of-the-art fitness centre.
It’s hard to believe Dalmahoy lies just 20 minutes from Edinburgh and 10 minutes from Edinburgh Airport. It enjoys excellent transport links by air, road and rail, while offering a luxury retreat at a Scottish resort.
Please view our dedicated Covid-19 Update page here. This contains the most up-to-date information on all our procedures and what services are currently open.