UPDATED THURSDAY, 15 APRIL
Dear valued guests and friends of Dalmahoy Hotel & Country Club,
We are delighted to confirm we will be reopening our hotel on Thursday, 29 April.
We will provide further updates here, and on our social channels, with regards to how we will safely reopen our resort and welcome you back to Dalmahoy.
GETTING READY TO WELCOME YOU BACK
As we prepare to open our doors once again, we have been busy reviewing our entire operation to develop an extensive reopening plan. Whilst our main priority is always focused on giving you a first class experience, we will be continuing to do everything we can to ensure the safety and wellbeing of every guest coming to Dalmahoy.
WHAT TO EXPECT
Dalmahoy has always enjoyed a reputation as a welcome retreat from the stresses of everyday life; a glorious getaway where your cares fade away. Our updated action plan will be carefully carried out to ensure you can continue to focus on having an enjoyable and safe experience with us.
If you are considering visiting us in the future, we ask that you familiarise yourself with our approach on our Covid-19 updates page and help us to protect the wellbeing of everyone who comes to Dalmahoy.
Golfers have enjoyed making use of the resort’s two golf courses throughout this latest lockdown.
Our Championship East Course and Resort West Course are open to members and visitors.
We have been following the guidance from our national governing body, Scottish Golf. As a result, we have a robust framework in place for safe play. This framework aims to protect the health and wellbeing of our golf team, our members and guests.
LEISURE CLUB & BEAUTY SALON
Our gymnasium and swimming pool will reopen on Monday, 26 April for club members and on Thursday, 29 April, will reopen for hotel residents. Our sauna, steam room and fitness classes timetable will not be in operation. We will continue to monitor the guidelines and reopen these facilities and services when it is safe to do so.
GYMNASIUM & SWIMMING POOL - we are operating a pre-booking system for all gym and swimming sessions for members and hotel residents. Guidelines, further information and details on how to book will be uploaded here shortly.
BEAUTY SALON - Our onsite beauty salon - Beauty Essentials – will reopen on Thursday, 29 April. Please call the salon directly to book your treatment - full details here.
Lastly, our thoughts go out to anyone who has been impacted by COVID-19 – particularly our incredible frontline NHS staff and key worker groups across Edinburgh and the whole country. We would like to thank you, our loyal customers, for your patience during this unprecedented time. We look forward to welcoming you back to Dalmahoy.
OUR TEMPORARY TERMS & CONDITIONS UNTIL REOPENING
Please be assured of our flexibility with your booking. We would kindly refer you to the information below as to how best to direct your query during closure. To contact us about your booking, please can we ask that you do so via email at email@example.com in the first instance. We will be contacting all guests prior to their arrival to discuss options available. As you can expect, we are experiencing an extremely high volume of enquiries and kindly ask for your patience at this time.
Email firstname.lastname@example.org for all general enquiries.
Leisure Club Members
Our leisure team are looking forward to welcoming our members back into the club on 29 April.
If you are a leisure club member, please do not visit us in person before 29 April. Please rest assured you don't need to do anything with regards to your membership as we have automatically adjusted your monthly direct debit payments so that you don't incur any cost whilst the club is closed. If you have recently contacted us to freeze your membership, don't worry - we will action your request and be back in touch when we reopen.
For members who pay annually, these costs will be credited on a pro rata basis once the planned reopening date above has been confirmed.
Third-Party Bedroom Reservations
If you have booked a bedroom reservation or a gift voucher experience via a third-party website such as Booking.com, Expedia or Virgin Experiences, then please contact them directly in the first instance.
Our bars and restaurants remain closed. Our James Braid Bar will reopen on 29 April If you have a Pentland Restaurant or afternoon tea reservation before 29 April, then please do not come to the hotel. You will be contacted and either rebooked or provided with a full refund (if required). However please bear with us whilst we make contact with you.
If you have made a reservation using a Dalmahoy gift voucher purchased on our own Dalmahoy platform or are in receipt of one that is due to expire, we will happily extend your voucher until 23 December 2021, subject to availability and voucher terms and conditions.
For the latest UK Government advice, visit: https://www.gov.scot/coronavirus-covid-19/
Hotel Contacts During Closure
If you have an urgent query whilst the hotel is closed, please email one of the following:
Please note that only the above list of email inboxes are being monitored and we will aim to come back to your query within 3 working days. We thank you for your understanding and patience at this time.
300 years of history, just 7 miles from Edinburgh’s city centre.
Impressively situated in 1,000 acres of parkland lies the four-star Dalmahoy Hotel & Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges, it’s a celebration of Scottish heritage.
With 215 rooms and suites, contemporary meeting and events spaces and a range of restaurants and bars, our historic resort also features two 18-hole golf courses, luxurious leisure facilities and a state-of-the-art fitness centre.
It’s hard to believe Dalmahoy lies just 20 minutes from Edinburgh and 10 minutes from Edinburgh Airport. It enjoys excellent transport links by air, road and rail, while offering a luxury retreat at a Scottish resort.
Please view our dedicated Covid-19 Update page here. This contains the most up-to-date information on all our procedures and what services are currently open.